tw73 Privacy Policy
This page openly explains how tw73 collects, retains, and protects your personal data, and the reasons for doing so.
Introduction and Our Commitment
tw73 is an online gaming platform built for players in Myanmar, and protecting players' personal data is one of our core responsibilities. This Privacy Policy ("Policy") clearly explains how the personal data of players who use the www.tw73.bet website ("Services") is handled.
By continuing to use the Services, you are considered to have accepted the terms of this Policy, so we encourage you to take the time to read this page carefully.
This Policy should be read together with tw73's Terms and Conditions and Responsible Gaming Policy.
Types of Personal Data Collected
When players register and use the Services, personal data is collected according to the following categories.
Personal Information
Name, date of birth, contact phone number, email address — collected for account creation and identity verification.
Financial Information
KBZPay, Wave Money, AYA Pay, CB Pay phone number/account details — only account numbers are recorded for deposit/withdrawal verification; PINs and secret codes are never stored.
Device and Connection Information
IP address, browser type, operating system, access time in Myanmar Standard Time (MMT) — collected for security checks and service improvement.
Gaming History
Game records, deposit/withdrawal records, bonus and reward service records — stored for responsible gaming checks and to maintain full service records.
Cookies and Tracking Information
Website usage and page-view data — collected to keep the site running smoothly and to improve the player experience.
Communication information
Live chat records and email communication records — retained to maintain customer service quality and resolve disputes.
How we collect your information
We collect personal information through the following methods—
3.1 Direct collection
We collect personal information you provide directly when registering an account, completing KYC (Know Your Customer) verification, making deposit or withdrawal requests, or contacting customer support.
3.2 Automatic collection
When you browse the website, certain data points are collected automatically through browser cookies, server log files, and normal service operations. This data is used only for service stability, security checks, and service improvement.
3.3 Collection from third-party verification
We may receive certain data from trusted third-party verification services for the purposes of financial fraud prevention and age verification. Personal information obtained this way is protected in accordance with this policy.
How your information is used
Personal information we collect is used only for the following purposes—
- To provide account registration, verification, and account recovery services
- To verify deposit and withdrawal transactions
- To protect the security of our services and prevent financial fraud
- To verify that only players aged 21+ are participating
- To carry out responsible gambling checks
- To provide effective customer support
- To send important notifications about our services
- To analyse data for improving site structure and user experience
tw73 will never sell or rent your personal information to any external advertising contractors.
Sharing and disclosure of personal information
We will not sell or rent your personal information to any third party. However, we may share it on a limited basis in the following circumstances—
5.1 Service providers
We work with third-party partners who handle payment processing (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfers), IT services, and data analysis services. These partners may only access personal information for the purposes we direct them to, and are not permitted to use it for their own purposes.
5.2 Legal obligations
Personal information may be disclosed to fulfil legal requirements in response to lawful instructions, court orders, or investigations conducted for public policy protection purposes.
5.3 Business transfers
In the event of a tw73 business merger, acquisition, or asset sale, personal information may form part of the assets being transferred. In such cases, the receiving party's protection of that information must meet the standard set by this policy.
Personal information security measures
tw73 applies a broad range of technical and organisational security measures to protect your personal information—
- SSL encryption — The entire website and all data transmissions are protected with 256-bit SSL encryption
- Database-level encryption — Passwords and financial data are encrypted before being stored in the database
- Access controls — Staff access to personal information is restricted to those who need it
- Regular security audits — Our service systems are monitored continuously and reviewed through regular security checks
- Secure Data Center — Your data is stored in a secure Data Center with physical access strictly controlled
That said, no data transmission over the Internet can be guaranteed 100% secure. We take every protection measure we can, and if a data breach occurs, we will notify affected players as quickly as possible.
Cookies Policy
Cookies are small data files stored in your browser that help improve the service. tw73 uses the following 3 types of Cookies—
Strictly Necessary Cookies
These Cookies are required for login session management, security checks, and similar functions. Because they are essential for the service to operate, they cannot be disabled.
Functional Cookies
These Cookies remember your language preference, account settings, and similar preferences. If you block them, the site will no longer remember your preferences and some features may be limited.
Analytics Cookies
These Cookies collect data on how the site is used and help us improve the service. You can disable them through your browser settings.
You can block or delete Cookies through your browser settings. Please note, however, that blocking strictly necessary Cookies may affect your ability to log in and use certain features.
Personal Data Retention Period
We retain personal data only for as long as necessary and delete it securely when it is no longer needed—
- Active account— Personal data is retained for as long as the player's account remains active
- Closed account— Data may be retained for a defined period after account closure to meet legal obligations
- Financial records— Deposit and withdrawal records may be retained for financial compliance purposes, and transaction records may be kept for a set period as required by law
- Customer support records— Once a matter with a player is resolved, support records are retained for a limited period for account resolution purposes
Player's Personal Data Rights
As a player, you have the following rights regarding your personal data—
Right to Access Personal Data
You can request to know what personal data tw73 holds about you and obtain a copy of that data.
Right to Correct Personal Data
If your personal data is inaccurate, you can request a correction. Some details can be updated directly through your account settings, while others can be corrected by contacting our support team.
Right to Request Deletion of Personal Data
Except where we are required to retain data to meet legal obligations, you may request deletion of your personal data if you feel it is no longer needed. When we receive such a request, we will review the purpose and act accordingly.
Right to Request Transfer of Personal Data
You can request your personal data in a readable format.
To exercise any of these rights, contact us at [email protected] with your details. Our 24/7 support team will assist you in Burmese.
Protection of Minors
tw73 strictly enforces a 21+ only policy across all its services. If we find that a person under the required age has opened an account and is playing, that account will be closed immediately and any personal data collected will be deleted unless restricted by law.
If you believe a minor is accessing and playing on tw73, please notify us immediately at [email protected].
Policy Changes
tw73 may update this Privacy Policy from time to time in line with service improvements and regulatory changes. When the policy is revised, we will—
- Update the "Last Revised Date" on this policy page
- Display a notice at login for changes that significantly affect players' rights
Continued use of our services after any change will be considered acceptance of the revised policy, so we encourage you to review this policy regularly.
Contact Us for Privacy Matters
If you have any questions about this Privacy Policy, or wish to request access to, correction of, or deletion of your personal data, you can reach the tw73 support team—
Live Chat
Contact us in Burmese 24/7 via the website
Our support team is available 24/7 in Burmese and handles all personal data matters with special care.
Data Protection — Questions & Answers
Below are answers to the privacy policy questions players ask most often.